AMI Library

Managed Service Providers: Market Opportunity and Landscape

The study will provide a comprehensive overview of the MSP landscape with granular insights into business operations, service offerings, business models, vendor partnerships and sales & marketing activities.

Key Focus Areas
  • MSP business background and business models

  • Strategic business challenges faced by MSPs

  • Portfolio of services offered by MSPs, and future plans

  • Customers segments and vertical industries served

  • Partners/solution providers MSPs prefer to work with

  • Service delivery platforms and tools used

  • Spending on service delivery infrastructure and tools

  • Go-to-market strategies deployed by MSPs

  • MSP Business Transformation Playbooks

Coverage & Deliverables Across Regions

    North America: U.S.

    Europe: U.K., Germany

    Asia Pacific: India, China, Japan, Australia

    Latin America: Brazil, Mexico

Assessment & Deliverables by Size of MSP
& by Verticals Served

    Small MSP's (Under $10 M in Revenues)

    Medium MPS's ($10 M to $ 100 M in Revenues)

    Large MSP's ( Greater than $100 M in Revenues)





    Professional services

Assessment & Deliverables by Types of Services Provided

    Managed security services

    Managed storage & backup services

Managed Services Forecast Deliverable

    Analysis of market size and opportunity across multiple managed services cross-examined by business segments (SMB) and multiple Routes-to-Market across 57 individual countries and regions.

SMLB PC & Devices Market Overview & Opportunity Assessment

This study has been conducted in leading countries across the Americas, Europe and APAC regions, which drive significant share of PC and Mobile Device spending.

It analyses the SMLB segments to better understand and explore PC and mobile device purchase dynamics and SMLB buyers’ needs, mindset, motivation, influencers, triggers and purchase drivers with respect to brands, form factors, solutions and channels.

By Country






Small & Medium Business ICT & Cloud Services Tracker Overview

This report examines SMBs’ business needs, including ICT priorities, purchase channel preferences and the customer journey at a granular level. This study drills down into numerous individual ICT categories, both cloud and on-premise solutions, and provides a clear sense of the overall market opportunity/outlook for each and the forces shaping that specific category.

Shifts in the SMB ICT landscape – including purchase channels – are highlighted and illustrate how vendors can best leverage those shifts to deliver solutions profitably.

By Country














Channel Partner Landscape Overview Report

A significant number of these SMB focused partners are currently selling cloud solutions. This study and report focuses on channel partners that offer at least one cloud solution. These cloud solutions include Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS), Remotely Managed IT Services (RMITS) and Unified Communications (UC) solutions. This report analyzes partner best practices regarding cloud services offerings for SMBs.

By Country



By Region

    North America includes U.S., Canada

Disaster Recovery and Online Back-up as a Service: Global Overview & Outlook

Cloud-based disaster recovery as a service (DRaaS) is rapidly expanding its reach into the SMB space.

Online Backup is well established and growing, but profit pools reside in higher-end collaborative and DR type products.

This report is to be used as a market planning tool to assess market opportunity and ensure messaging and customer engagement strategy is aligned with market needs.

By Region

    North America

    EMEA (Europe, Middle East, Africa)

    Asia Pacific

    Latin America